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Sunday
Feb072010

Important Notice for Recent DVD Customers

CreateSpace, the company that I use to create and sell my lesson DVDs has recently stopped sending me customer information in my weekly sales reports.  They have done this to protect the privacy of those ordering the DVDs. However, I needed this information so I could provide tablature, backing tracks and other materials to those people.

So for now, if you buy DVDs, you must forward your CreateSpace receipt to help@steviesnacks.com. 

When I get that email, I can send any additional materials you are supposed to have.

I cannot emphasize enough how sorry I am about this inconvenience. I try to provide customer support that exceeds expectations, and it pains me that a decision like this interferes with my ability to do that.  I have already begun working on plans to change the way I sell DVDs, and this situation is only making that a higher priority.