Shiny New Support Site for StevieSnacks
AnthonyStarting today, I will be handling all customer support for StevieSnacks through a super-cool support desk website. How does this affect you?
Not very much. If you prefer to interact via email, it doesn't really mean any changes for you, other than that my support address will now be help@steviesnacks.com instead of support@steviesnacks.com.
But.......if you're inclined, you can head to support.steviesnacks.com and register for an account and then every request you make is associated with your account and you can login and see the status of any support requests you made in the past.
I suspect most people will simply use the email method, but what's great, is that it makes no difference to me, it all gets organized automatically in the support site.
Growth
Why do this now? Simple. I want to continue to provide great customer support, but as the site grows, I can't possibly do it all by myself and continue to make lessons. The support site will allow other people to help me when I'm traveling, or away from my computer.
Also, I get a lot of email, and I don't want support emails possibly getting lost in the shuffle. With this sytem, support stuff gets isolated where it can't get lost and my inbox gets a tiny bit less busy :-)
So from now on, all support requests can be created using that cool little blue tab to the left, or by simply sending an email to help@steviesnacks.com. Hooray for great technology :-)